You can contact the Practice between the hours of 8.30 am - 6.00 pm Monday to Friday.
In addition, there is an evening surgery once a week between 6.00 pm - 7.45.pm.
To make an appointment call 01556 505900.
Castle Douglas Medical Group
2 Garden Hill Road
For driving directions, enter your postcode:
We aim to provide a caring, efficient and friendly practice that works with our patients to ensure a quality service that meets your needs - see attached practice leaflet
We are a modern, family friendly 7 partner training practice with an excellent multi-disciplinary team based in an impressive purpose built surgery on the outskirts of Castle Douglas.
There is ample parking with spaces for the disabled adjacent to the rear entrance.
There is a an onsite pharmacy and we work closely with other health care professionals including:
District Nurses, Midwives and Health Visitors Mental Health Nurses, Dentists, Podiatrists, Speech Therapists, Social Services and local Health Services Management
Latest Patient Information Leaflets
Do you need counselling, mediation or family support?
Dumfries & Galloway Relationship's Scotland offers services throughout the region on:
- Relationships counselling
- Sexual relationships therapy
- Family mediation
- Child Contact
If you think this might be helpful to you contact them by:
Telephone: 01387 251545
Post: Relationships Scotland D&G
Mount St Michael
Dumfries DG1 4UT
We are well through our annual flu campaign and uptake has, as usual, been good. However, there are still a number of people who have not yet received their vaccine. It is not too late to have it. Please telephone and make an appointment. This year, in addition to the 'at risk' groups, vaccines are being offered to all children aged two and three on 1st September, 2013. If you are unsure whether you qualify for a vaccine, please contact us and we will be happy to advise.
We hope you enjoy our latest newsletter. Copies are available at the surgery and local pharmacies.
If you have any suggestions for the next newsletter, please let us know either by telephone on 01556 505900 or email email@example.com
Keeping Appointments - We need your help!
It is everyones responsibility to inform the surgery or hospital if they are not able to keep an appointment.
Public Holiday - Christmas and New Year
The practice will be closed for the festive season on Wednesday 25th December, 2013, Thursday 26th December, 2013, Wednesday 1st January, 2014 and Thursday 2nd January, 2014.
Festive Wishes from Castle Douglas Medical Group
All the team at the Medical Group would like to wish our patients, carers and the community are very Merry Christmas and best wishes for 2014.
Please help us to help you by remembering to order your repeat prescription in plenty of time so you do not run out over the festive break. You can do this on the repeat prescription line 01556 505666 or hand in your slip at our reception. Please allow 48 hours before picking this up from the Chemist.
Contacting the Practice
Can we please request that patients or carers avoid telephoning the surgery between 8.30 am - 9 am and 5 pm - 6 pm for non urgent enquiries.
If you have difficulty getting through at any other time, please let us know. You can email us if you prefer to order prescriptions and enquire about results if that is more convenient for you on firstname.lastname@example.org.
Your co-operation is appreciated and please feel free to make suggestions to improve communication.
Liquid Nitrogen Clinics
Freezing of warts and suchlike can be carried out a our Liquid Nitrogen Clinic.
Customer Care at CDMG
Our motto is:
"to be treated with and to treat others with respect at all times"
Unfortunately due to recent incidents involving a very small minority of patients registered with the Practice, there is a need to raise awareness of this subject.
The Practice team appreciate how difficult it can be sometimes for patients and the following guidance is given to them to help patients:
- Provide an explanation about why they are asking questions
- Importance of determining symptoms to assist with clarifying needs and expectations
- Stress the importance of patient safety by always checking if not sure, e.g. medication
- Prompt answering of phone pre-empt emergency calls and anxious callers
- Consider patient anxiety/nervousness
- Consider how long it has taken someone to call/attend and perhaps how they are feeling
We hope you will find this information helpful and recall this when dealing with any member of our team in a respectful manner to prevent any unnecessary upset.
Non NHS Requests
On occasions we are asked to undertake non NHS treatment or administrative work. There is a charge for this service as this involves additional work for the doctor and administrative team.
Minor Injuries Unit at Castle Douglas Hospital
If you disagree with the way your GP wants to treat you, or you are unhappy about the service provided by your GP surgery, tell them openly.
However, if you feel unable to do so or you are unhappy with the response you receive, you may wish to make a complaint.
All GP surgeries should have a written complaints procedure and you will find this at reception or on the practice website.
As a first step, speak to the practice manager. You can complain to the practice in writing, or by email.
If this does not resolve the problem, or you would rather not raise the issue directly with the practice, you can complain to the Health Board via the Complaints Department.
Please contact Campbell Watt, Practice Business Manager by telephone on 01556 505663 or email email@example.com .
How Do I Get Results?
We have made changes to how you receive your results!
New Partner at CDMG
New GP Partner - Dr Cathy van Zanten
Who are the New Team Members?
We currently have two doctors in training with us at Castle Douglas Medical Group. Dr Kishore Joga is from India and is in his third year Specialist GP training and was with us for 6 months in 2012. Dr Rory Knott is from the Isle of Lewis and is in his second year Foundation training. Dr Joga is with us for one year and Dr Knott for four months.
We hope they enjoy their time in Castle Douglas.