Opening Times

You can contact the Practice between the hours of 8.30 am - 6.00 pm Monday to Friday.

To make an appointment call 01556 505900.  Our repeat prescription ordering number is 01556 505666 and our results line is 01556 505662 (open between hours of 10:00 and 12:00 and 14:00 and 16:00),

Location

Castle Douglas Medical Group
2 Garden Hill Road
Castle Douglas
DG7 3EE

For driving directions, enter your postcode:

About Us

We aim to provide a caring, efficient and friendly practice that works with our patients to ensure a quality service that meets your needs.

We are a modern, family friendly six partner training practice with an excellent multi-disciplinary team based in an impressive purpose built surgery on the outskirts of Castle Douglas.

There is ample parking with spaces for the disabled adjacent to the rear entrance.

There is a an onsite pharmacy and we work closely with other health care professionals including:  District Nurses, Midwives and Health Visitors Mental Health Nurses, Dentists, Podiatrists, Speech Therapists, Social Services and local Health Services Management

Useful Information

Due to the current COVID-19 crisis, all GP practices in the region, working closely with NHS Dumfries and Galloway, have had to take the decision to change the way in which they deliver services in order to protect patients and staff. Some non-urgent clinics and appointments will be suspended to allow GPs to focus on the most vulnerable patients with the most complex needs.

Below is a link to the Primary Care Communication Toolkit which explains how services including GP practices, dental practices, optomotrists and pharmacies are being delivered.  We hope you find helpful.

Primary Care Communications Toolkit

 

 

 

Helping Yourself

You may find the following websites helpful:

Anxiety and depression:

https://www.moodjuice.scot.nhs.uk/

Relationship counselling, family mediation and child contact services centre:

https://www.relationships-scotland.org.uk/

Bereavement Counselling:

http://www.crusescotland.org.uk/

Heart or Circulatory Conditions:

https://www.bhf.org.uk/informationsupport

Menopause:

https://www.menopausematters.co.uk/

 

Notices

COVID Booster Vaccinatiuons

If you are aged 50 to 59 and have not had your COVID vaccination booster, the procedure for booking has changed. You will NOT be sent an invitation letter but instead please phone 0800 030 8013 or visit https://vacs.nhs.scot to book.

Read more...


COVID Vaccine Certification

Unfortunately GP practices are unable to provide vaccination certification and cannot issue vaccination exemption certificates. To obtain your vaccination status you need to download the NHS COVID Vaccination Status app. This will allow access to a digital copy of your vaccine record on your mobile device. You need a passport or driver’s licence to complete the identity check. You can also request a paper copy of your vaccine certificate from NHS Inform. Use this is you don’t have a passport or driver’s licence.

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Newsletter

We hope you enjoy our latest newsletter.  Copies are available at the surgery and local pharmacies.

If you have any suggestions for the next newsletter, please let us know either by telephone on 01556 505900 or email info@castledouglasmedicalgroup.co.uk

 

Click here to download our Newsletter.

 


Face Coverings

In line with recent Scottish Government guidance, can we ask that all patients wear a face covering when they attend the practice.

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Private Medicals

Should you require a private medical examination, please phone and we will be happy to offer you an appointment. The cost of most private medicals is £85.00. For HGV medicals, you will be required to visit your optician beforehand to have an up-to-date eye test.

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Contacting the Practice

Can we please request that patients or carers avoid telephoning the surgery between 8.30 am - 9 am and 5 pm - 6 pm for non urgent enquiries.

If you have difficulty getting through at any other time, please let us know.

Your co-operation is appreciated and please feel free to make suggestions to improve communication.


Non NHS Requests

On occasions we are asked to undertake non NHS treatment or administrative work. There is a charge for this service as this involves additional work for the doctor and administrative team.

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Feedback

If you disagree with the way your GP wants to treat you, or you are unhappy about the service provided by your GP surgery, tell them openly.

However, if you feel unable to do so or you are unhappy with the response you receive, you may wish to make a complaint.

All GP surgeries should have a written complaints procedure and you will find this at reception or on the practice website.

As a first step, speak to the practice manager. You can complain to the practice verbally or in writing.

If this does not resolve the problem, or you would rather not raise the issue directly with the practice, you can complain to the Health Board via the Complaints Department.

Please contact Mr Campbell Watt, Practice Manager by telephone on 01556 505900 or in writing.

Projects

Online Prescriptions

 

https://patient.emisaccess.co.uk

We are now able to offer an online prescription ordering service.  To sign up for this, please contact reception with proof of identification. A member of the team will explain to you how the service works and provide you with a registration letter which will contain your unique access code. You will then be able to log on and order medication which is on your repeat prescription list.


Team News