You can contact the Practice between the hours of 8.30 am - 6.00 pm Monday to Friday.
To make an appointment call 01556 505900.
Castle Douglas Medical Group
2 Garden Hill Road
For driving directions, enter your postcode:
We aim to provide a caring, efficient and friendly practice that works with our patients to ensure a quality service that meets your needs.
We are a modern, family friendly five partner training practice with an excellent multi-disciplinary team based in an impressive purpose built surgery on the outskirts of Castle Douglas.
There is ample parking with spaces for the disabled adjacent to the rear entrance.
There is a an onsite pharmacy and we work closely with other health care professionals including:
District Nurses, Midwives and Health Visitors Mental Health Nurses, Dentists, Podiatrists, Speech Therapists, Social Services and local Health Services Management
Latest Patient Information Leaflets
Do you need counselling, mediation or family support?
Dumfries & Galloway Relationship's Scotland offers services throughout the region on:
- Relationships counselling
- Sexual relationships therapy
- Family mediation
- Child Contact
If you think this might be helpful to you contact them by:
Telephone: 01387 251545
Post: Relationships Scotland D&G
Mount St Michael
Dumfries DG1 4UT
Dr Cathy van Zanten
Dr van Zanten started her maternity leave on 28th May 2016. She will be away from the practice until early 2017.
New Partners at CDMG
New GP Partners - Dr Ian Dempster and Dr Alex Morton
We hope you enjoy our latest newsletter. Copies are available at the surgery and local pharmacies.
If you have any suggestions for the next newsletter, please let us know either by telephone on 01556 505900 or email firstname.lastname@example.org
Keeping Appointments - We need your help!
It is everyones responsibility to inform the surgery or hospital if they are not able to keep an appointment.
Contacting the Practice
Can we please request that patients or carers avoid telephoning the surgery between 8.30 am - 9 am and 5 pm - 6 pm for non urgent enquiries.
If you have difficulty getting through at any other time, please let us know. You can email us if you prefer to order prescriptions and enquire about results if that is more convenient for you on email@example.com.
Your co-operation is appreciated and please feel free to make suggestions to improve communication.
Liquid Nitrogen Clinics
Freezing of warts can be carried out a our Liquid Nitrogen Clinic.
Customer Care at CDMG
Our motto is:
"to be treated with and to treat others with respect at all times"
Unfortunately due to recent incidents involving a very small minority of patients registered with the Practice, there is a need to raise awareness of this subject.
The Practice team appreciate how difficult it can be sometimes for patients and the following guidance is given to them to help patients:
- Provide an explanation about why they are asking questions
- Importance of determining symptoms to assist with clarifying needs and expectations
- Stress the importance of patient safety by always checking if not sure, e.g. medication
- Prompt answering of phone pre-empt emergency calls and anxious callers
- Consider patient anxiety/nervousness
- Consider how long it has taken someone to call/attend and perhaps how they are feeling
We hope you will find this information helpful and recall this when dealing with any member of our team in a respectful manner to prevent any unnecessary upset.
Non NHS Requests
On occasions we are asked to undertake non NHS treatment or administrative work. There is a charge for this service as this involves additional work for the doctor and administrative team.
Do You Need A Housecall?
The Practice has seen a rise in its workload including the amount of housecall requests from patients. This has therefore impacted on how the practice functions. If you feel you need to see a doctor and are unable to attend the surgery, a member of our admin team will take your details and one of the doctors will call you back to assess your condition before deciding on a home visit. We hope that this will assist us in dealing with the demand for services and make best use of the doctors' time.
Minor Injuries Unit at Castle Douglas Hospital
If you disagree with the way your GP wants to treat you, or you are unhappy about the service provided by your GP surgery, tell them openly.
However, if you feel unable to do so or you are unhappy with the response you receive, you may wish to make a complaint.
All GP surgeries should have a written complaints procedure and you will find this at reception or on the practice website.
As a first step, speak to the practice manager. You can complain to the practice verbally or in writing.
If this does not resolve the problem, or you would rather not raise the issue directly with the practice, you can complain to the Health Board via the Complaints Department.
Please contact Mr Campbell Watt, Practice Manager by telephone on 01556 505990 or in writing.
We are now able to offer an online prescription ordering service. To sign up for this, please contact reception with proof of identification. A member of the team will explain to you how the service works and provide you with a registration letter which will contain your unique access code. You will then be able to log on and order medication which is on your repeat prescription list.